Marea Boutique Hotels

Marea Boutique Hotels wanted guests to be able to order food and drink without queueing at a bar or installing anything. A QR code on a sun lounger, a table or a room opens a menu scoped to that exact spot, and the order arrives where the guest already is.

Every code maps to a service point, inside a service area, inside a property, so one system runs a pool deck, a rooftop bar and room service at the same time, each with its own menu. Menus keep their own hours: a breakfast menu closes and an all day menu opens on the property's clock and on the right days of the week, not the guest's phone clock. The server re-applies the same rules when an order is placed, so a tab left open overnight cannot sneak a breakfast order in at midnight.

Before the first order a guest confirms the room they are in, checked against the surname the room is booked under. The response is worded the same whether the room does not exist or the surname is wrong, so the form never confirms which rooms are occupied. A property that would rather not ask can switch verification off and the session opens on arrival.

Staff get their own side of it: a live order queue with an alert sound, a menu editor with photo uploads and option groups, printable QR sheets for every service point, refunds, and web push so the bar hears about an order when nobody is watching the screen.